Last updated: 29 June 2026

MUNTAK Care Services (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect personal information when you visit our website or contact us about our home care services.
This policy applies to information collected through this website and through enquiries you make to us. The way we handle the personal and health information of the people we care for is governed by our separate care records and data protection arrangements.

Who we are
MUNTAK Care Services is a home care provider based in Northern Ireland and is the data controller responsible for your personal information.
Address: 62 Edward Street, Lurgan, BT66 6DB
Phone: 07957 488468
Email: info@muntakcare.co.uk

Information we collect
When you contact us through the website, by phone, by email or by WhatsApp, we may collect:
• your name
• your phone number and email address
• the area or town you live in
• any details you choose to share about your care needs or enquiry, which may include health-related information
When you use our website, we and our service providers may automatically collect:
• your IP address and approximate location
• the type of device and browser you use
• the pages you visit and how you use the site
• information collected through cookies (see our Cookie Policy)

How we use your information
We use your information to:
• respond to your enquiry and provide the information you ask for
• arrange and discuss care services with you
• improve our website and understand how it is used
• keep records of our communications with you
• meet our legal and regulatory responsibilities
Our lawful bases for processing your information under UK GDPR are:
• your consent, for example when you submit an enquiry or agree to cookies
• our legitimate interests in responding to enquiries and running our business
• compliance with legal obligations, where these apply

Where your enquiry includes health-related information (special category data), we process it on the basis of your explicit consent, or because it is necessary for the provision of health or social care.

Sharing your information
We do not sell your personal information. We may share it with:
• our carers and staff, where needed to respond to your enquiry or provide care
• trusted service providers who help us run our website and business, such as website hosting and analytics providers
• public authorities or regulators where we are required to by law
Third-party services
Our website uses the following third-party services, which may process some of your information:
• Google Analytics — to help us understand how visitors use our site. Google may process this data outside the UK. Please see Google’s Privacy Policy for details.
• Google Maps — to show our location. Google may set cookies and collect data when the map loads.
How long we keep your information

We keep your information only as long as necessary for the purposes set out in this policy, or as required by law, after which it is securely deleted.

How we protect your information
We take appropriate technical and organisational measures to keep your information secure and to protect it against unauthorised access, loss or misuse.
Your rights
Under UK data protection law, you have the right to:
• access the personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete your information in certain circumstances
• restrict or object to how we use your information
• request your information in a portable format
• withdraw your consent at any time
• complain to the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details above.

Cookies
Our website uses cookies. Please see our Cookie Policy for full details.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
MUNTAK Care Services, 62 Edward Street, Lurgan, BT66 6DB
Phone: 07957 488468 Email: info@muntak.co.uk
You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk, or by calling 0303 123 1113.